Lumary AC - This article explains how to upload the invoice results file for an Support At Home (SAH) bulk claim.
Once you generate a bulk claim file, you'll need to upload it through the Aged Care Provider Portal (ACPP) to Services Australia. Services Australia will then create an invoice and invoice items and provide you with an invoice results file. This is the file that shows whether each invoice item upload was successful. You'll need to upload this file to Lumary to align the results to your Lumary records. This will also let you identify and fix any errors.
When you open your extract record, the SAH Claim Process Tracker will show you where you're up to in the claiming process. You should be at step 3. Bulk Upload File Generated.
To upload and process the invoice results file:
- Click on the Process Result button at the top of the record. You may need to use the drop-down arrow to find this option. The button will only appear if the system is ready to process results.
- Click Upload Files and locate the Invoice results file on your computer, or drag and drop the file onto the Or drop files area.
- Once the file has loaded, click on the Done button.
- Read the next message carefully, it should show that the file is a results file.
- Click on the Process button.
The system will now process the results file and update the status on the extract items.
- Reload the page using the Refresh or Reload button on your browser.
- The uploaded file will be saved in the Files section.
- Under the Extract Details tab, the Extract Items list will now show the Invoice Item Status for each extract item. You may need to click on View All to see the full list.
Under the Details tab, you can see an error message for any Invoice Items within the results file which don't have an extract item.
Once you have submitted your invoice for claiming and Services Australia processes your claim, you can move onto uploading your Support at Home (SAH) Payment Statement file.