Lumary AC - This article explains what to do if you're unable to log in.
If you can't log in to Lumary AC, there are a few things you can try. The table below shows the steps to resolve some common issues.
You can also check out this help video from Salesforce or explore the additional advice in the troubleshoot login issues section of Salesforce's Help.
| Issue | How to resolve |
|---|---|
| You don't know your username |
Your username will usually be the same as your work email. Try this first. Check your email account for an email from Salesforce that includes your login credentials. If that doesn't work, contact your system administrator for help. |
| You've forgotten your password |
If you've forgotten your password:
If you're still unable to reset your password, contact your system administrator for help. |
| You've exceeded the number of allowed login attempts |
For security reasons, Salesforce limits the number of invalid login attempts. Once this limit is reached, your account will be locked. If this happens, contact your system administrator. They can unlock your account and help you reset your password. |